Nice guys on the docks, easy in and out.
Boxes I packed, know exactly what they look like and what's in them, were not delivered. Three separate boxes, to be exact! Of all the boxes I labeled, there were only two that said, "DO NOT STACK." Three very heavy boxes were on top of one of them. I haven't submitted the appropriate forms yet for reimbursement, thus the 2 stars, for hope!
The response that I received was that Tru-Pak is not responsible for repairing my night table because I did not report the damage upon delivery at the storage unit. Tru-Pak knew that I did not discover the damage until moving my furniture out of the storage unit when they sent the instructions and claim form for filing.
**October 13 and I just received my furniture!!
Tru-Pak Moving charged me $500.00 for a shuttle that was not used. When I asked for a credit, I was told that I was not charged for the shuttle, even though the charge was clearly indicated on the estimate. I made a Better Business Bureau claim, to which Tru-Pak responded that the $500.00 charge in question was for the shuttle, which clearly confirms that I was charged $500.00 for a shuttle that was NOT used.
Horrible, horrible place. They picked my furniture up on September 14th from North Carolina. I moved to Tacoma, Washington and it has been almost 3 weeks and I still haven’t received my furniture. It was supposed to be delivered no later than October 2nd. I’ve called, they said they need to call the delivery driver and I get no call back, what kind of so called “company” does that? Would not recommend this place, I am pissed, they suck. Wish I could give them 0 stars.
In addition, Tru-Pak Moving damaged my night table, and refuses to have it repaired.
They are Number one if I was going to move I would call try pack
*Update
Turns out, they haven’t even moved my furniture from North Carolina. The delivery driver that was supposed to transfer my furniture to Washington didn’t. They had to get a new driver, they had no clue. She didn’t even know where my things were. She finally called and said my things will not be her until next week, but she doesn’t know the exact date.
Upon reporting the damage to Tru-Pak, the Executive Vice President, wrote: “Tru-Pak Moving Systems Inc. are always displeased when a customer is less than completely satisfied with the shipment of his or her household good after transit.” The letter included instructions for completing an attached claim form. I went to the trouble to complete the claim form and take photos, as instructed. I even sent the completed form and a letter by certified mail with a return receipt.
Tru Pak Moving Systems is a US Moving Company based in Conover, North Carolina. Tru Pak Moving Systems is located at 1700 Alum Ct NE, Conover, NC 28613, USA.
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